Please know all of your observations have been well noted and have been shared accordingly with our leadership teams. This is certainly not indicative of our high standards for products and services at our resort. Please accept our sincerest apologies for the previous communication shortfalls during your visit, as it is always our goal to provide our guests with quality service. As a result, they can be found in virtually every place people tend to gather - including residences, schools, offices, restaurants, retail stores and even public transportation. Please be advised that bed bugs are elusive and like to hide near any human environment. ![]() As a family oriented Hotel and Casino, we take the necessary measures to ensure that the health and safety of our guests is prioritized. MGM Resorts takes precautions in both the prevention and detection of pest activity for all our properties through the services of a state-wide known pest control company. ![]() It is our goal to provide a phenomenal resort experience for our valued guests, and sincerely apologize we fell short in providing you with a magnificent stay. Dear Charles_from_Toronto, Our teams at MGM Grand Detroit are dedicated to making sure our valued guests like yourself, are warmly welcomed, well served, and truly appreciated.
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